Cancellations and Deposits
At Maya Organic Beauty Therapy we have a cancellation and deposit policy. We are understanding in certain circumstances, but also want our clients to know that we are a business and need to take care of our staff.
By booking with us you are agreeing to the cancellation policy. If you do not agree to our cancellation policy, you may call on the day to see if we have openings, however we will not reserve an appointment for you.
If you fail to show for an appointment, or cancel within 24 hours for 3 or more consecutive appointments, for future appointments the whole treatment cost will have to be paid as a deposit, rather than 50%, this will be retained if you continue to no show for your appointments.
Why We Take Deposits
DEPOSITS
Like staying in hotels or going to gym classes, if you want to secure a booking, a 50% deposit is required. The deposit amount is for any booking. The reason for this is so we don’t have last minute no shows or cancellations.
HOW NO SHOWS OR LAST MINUTE CANCELLATION AFFECT US
Our clientele is what pays for the general running costs of our business. When you cancel last minute, or don’t turn up, without deposits we are left with a staff member that still needs to be paid along with electricity, insurance, and all other overheads with no money coming in to cover that time.
We send out a confirmation message regarding your appointment 48 hours in advance. You then have 24 hours to confirm, change or cancel your appointment.
The Accumulative Loss Of Income Due To Cancellations Or No Shows
IT ALL ADDS UP
When we forfeit deposits due to last minute cancellations we are trying to cover our expenses. You may feel it’s only one booking and not fair for us to keep your deposit, and we don’t like to take them, but it is necessary when you see how much one cancellation can effect our business. Alternatively, this time slot could have gone to another client paying in full.
Be Kind
TALKING TO OUR STAFF
It shouldn’t have to be said, but please be kind. If one of our staff call you for a booking deposit they are just doing their job. If you wish to keep your booking then paying a deposit shouldn’t be an issue. There is no need to be rude and it won’t be tolerated. If you call to cancel your appointment last minute and are told we will be retaining your deposit to cover costs don’t get angry.
